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Technical Support

Contents

• Request for Technical Support Forms, (Instructions, Tutorials)
• Instructions
• Internet Connectivity (Configure Proxy Server settings)
• Troubleshooting
• eMail
• How to save documents to your local computer
• PDF files: What Are They; How Do We Access Them?
• Adobe Acrobat Reader
• DOS NDIS Boot Disk Images
  (For Amer.com C110w NIC's, use the "Realtek" image)
  For more information on using Ghost, go to: http://cvibes.net/links/ and search for ghost.
• Systems Specifications, Documentation and Device Drivers
• Survey Of Computer Resources (All OACE Schools, As of Sept. 2003)
• DoE Help Desk: 718-935-5100

Request Forms

Request For Technical Support Instructions

Follow these procedures to get technical support.

 

Request for Technical Support Form

No help without this. Help us, help you.

 

Network StartUp and ShutDown Procedures

Procedures for our Novell NetWare labs.

 

Network Login Dialog Box Example

How to login into the network.

 

Survey of Computer Resources Template

 

 

Instructions

Macro Warnings from Microsoft Word

Viruses can damage and or delete all of your data files such as documents, spreadsheets, and databases. You need to take an active part in protecting our computers, in the office and at home, from damage.

Important:

1. Make regular backups of your data
2. Make sure that you are running Anti Virus software and that it has the latest "updates" installed.
   Norton AntiVirus, McAfee or McAfee B2B, Trend Micro

 

Installing Mavis Beacon Teaches Typing v15 on Lab Computers

 

Installing Microsoft Office 2000 Professional (coming soon...)

How to install Microsoft Office 2000 Pro. so that the CD's won't be needed to access the Clip Art and other commonly used components.

 

Internet Connectivity

How to configure Proxy Server Settings in Internet Explorer (IE)

Use these settings if you are in a school that uses Project Connect to connect to the Internet.
(Currently that is: School 1, 2, 4, & 5)

• Load IE.
• Tools menu > Internet Options...
• Connections tab
• Click the LAN Settings button
• Use either "Proxy Server" or "Automatic configuration," not both. Proxy server is usually faster.
Proxy Server
• enable "Use a proxy server for your LAN
• Address: Proxy
• Port: 8002. Alternate port: 8080
• enable "Bypass proxy server for local addresses"
��� OR
Automatic configuration
• enable "Automatically detect settings"
• enable "Use auto configuration script:
• Address: http://proxy.nycboe.org/proxy.pac

Troubleshooting

HP LaserJet Status and Error Messages

 

Project Connect: Region 5: VLAN Settings

 

Project Connect: Region 2: VLAN Settings

 

 

How to save a file to your computer

Before you can use any of the documents listed here, you will need to save it to your local computer. The process of saving to your local computer is called "downloading."

1. If you are using Internet Explorer, right click on the file you want to download.
   This will display a "context menu."
2. Then left click "Save Target As."

1. If you are using Netscape, right click on the file you want to download.
   This will display a "context menu."
2. Then left click "Save Link As"

s m v f