New York City Department of Education Office of Adult and Continuing Education

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Technical Support

Contents

• Documents and Forms
• Troubleshooting
• eMail
• How to save documents to your local computer
• PDF files: What Are They; How Do We Access Them?
• Adobe Acrobat Reader

Documents

Macro Warnings from Microsoft Word

Viruses can damage and or delete all of your data files such as documents, spreadsheets, and databases. You need to take an active part in protecting our computers, in the office and at home, from damage.

Important:

1. Make regular backups of your data
2. Make sure that you are running Anti Virus software and that it has the latest "updates" installed.
   Norton AntiVirus, McAfee or McAfee B2B, Trend Micro

 

Request For Technical Support Instructions

Follow these proocedures to get technical support.

 

Request for Technical Support Form

No help without this.

 

Network StartUp and ShutDown Procedures

Procedures for our Novell NetWare labs.

 

Network Login Dialog Box Example

How to login into the network.

 

 

Troubleshooting

HP LaserJet Status and Error Messages

 

Project Connect: Region 5: VLAN Settings

 

Project Connect: Region 2: VLAN Settings

 

 

How to save a file to your computer

Before you can use any of the documents listed here, you will need to save it to your local computer. The process of saving to your local computer is called "downloading."

1. If you are using Internet Explorer, right click on the file you want to download.
   This will display a "context menu."
2. Then left click "Save Target As."

1. If you are using Netscape, right click on the file you want to download.
   This will display a "context menu."
2. Then left click "Save Link As"