LaserJet Status and Error Messages - Page 1
| Error Message | Printer | Description/Action Required |
| 00 PCL Ready | HP LaserJet IIISi printer | Printer is ready to use in PCL mode. An * indicates that Sys Switch = Off. |
| 00 PS Ready | IIISi | Printer is ready to use in PostScript mode. An * indicates that Sys Switch = Off. |
| 02 Warming Up | All | Wait until printer signals ready. Prolonged display of this message indicates a defective interface cable or poor interface connection. Turn printer off, and then back on. If message clears, the printer is OK and there may be a problem associated with the computer side of the system. |
| 04 Self-Test | II, IID, IIP, IIP+,III, IIID, IIIP, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4P, 4MP | Printing continuous self-test. This self-test will empty the paper tray until the printer is turned off or put back online. If the printer is put back online to clear the 04 Self-Test, an additional one to three sheets may be printed until the test is complete. |
| 05 Self-Test | II, IID, IIP, IIP+,III, IIID, IIIP, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4P, 4MP, 500 | Self-Test is in progress. If the printer "sticks" on 05 Self-Test, turn the printer off and back on. If the message persists, consult service. |
| 06 Config Page 06 PS Config Page |
4, 4M, 4Plus, 4Mplus, 4Si, 4Si Mx, 4P, 4MP | Printing a PCL configuration Page. No action required. Printing a PostScript configuration page. No action required. |
| 06 Demo Page | 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | Printing a PCL Demonstration Page or PostScript Demonstration Page. No action required. |
| 06 Printing Test | II, IID, IIP, IIP+, III, IIID, IIIP, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | Self-Test is printing a single output sheet titled "Self-Test." |
| 06 Font Printout | II, IID, IIP, IIP+ III, IIID, IIIP, IIISi | Printing sample characters from available downloaded permanent soft fonts, internal fonts and installed cartridge fonts along with their respective escape characters. Note: Series II font printout does not show escape sequence characters. |
| 06 Typeface List | 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | Printing a list of the typefaces resident in the printer. |
| 07 Reset | All (Except 2686A) | Returns all printing menu items to selected settings and clears buffer pages, temporary soft fonts and temporary macros. |
| 08 Cold Reset | II, IID, IIP, IIP+ III, IIID, IIIP, IIISi | Returns all configuration and printing menu selections to the factory default settings. This is performed by holding down the online key while turning the printer on. The purpose is a "last resort" effort to clear the printer of any suspected glitches. It is advisable to run a 05 Self-Test before the reset to retain a hard copy of all the current printer settings. |
| 08 Cold Reset | 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | HP LaserJet 4 Printer - this reset returns all Printing,
PCL, Job, Config, Parallel, Serial, Aux I/O (if installed), and installed
personality menu settings to factory default configuration. The exceptions
are page count, MP tray size, envelope feeder size and display Language. HP LaserJet 4Si Printer - this reset returns all Printing, PCL, Job, Config, Parallel, MIO (if installed), and installed personality menu settings to factory default configuration. The exceptions are page count and display Language. HP LaserJet 4P Printer - this reset returns all Printing, PCL, Job, Config, Parallel, Serial and installed personality menu settings to factory default configuration. The exceptions are page count and display language. This reset may need to be done when an MIO card is installed. Use with caution; always do a self-test before the cold reset to maintain a record of the printer's current settings. In a shared environment, this reset should only be performed by the system administrator. To do a cold reset, hold down the [online] key while switching the printer on until 08 Cold Reset appears in the printer's display. |
| 68 Cold Reset | IIISi | The printer's non-volatile memory is new, or the battery is dead. The printer returns all Printing and Configuration menu selections to factory default. If the printer is set up as a PostScript printer, the 68 reset will return it to PCL status. If the message always appears when the printer is turned on, the printer will still operate, but it should be serviced to correct the problem. |
| 09 Menu Reset | II, IID,IIP, IIP+, IID, III, IIID, IIIP, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4P, 4MP | The printer clears all buffered pages, temporary soft fonts and temporary macros. (This reset returns all Printing Menu settings back to the factory default settings.) |
| 09 Reset All I/O | 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | Clearing the page buffer, removing all perishable personality data such as temporary typefaces, and clearing the input and output buffer for all I/Os. |
| 09 Rst Active I/O | 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | Clearing the page buffer, removing all perishable personality data such as temporary typefaces, and clearing the input and output buffer for the active I/O only. |
| 10 Reset To Save | IID, IIP, IIP+, III, IIID, IIIP, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | Changes in the menu were made with data present in the print buffer. Press and hold [Continue/Reset] until 07 Reset appears to confirm the selections (temporary macros and temporary fonts will be deleted) or, press [Continue/Reset] or [Online] (no changes to any menu selections will be made. |
| 11 Paper Out | LaserJet, Plus, 500 Plus, II | Paper tray is empty. If there is paper in the tray and the printer still displays 11, verify the tray is all the way in. If the message persists, consult service. |
| 12 Printer Open | II, IID, III, IIID, IIISI, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX | The printer's top cover is not correctly closed, or the toner cartridge is not correctly installed. Verify the toner cartridge is fully seated and close the printer firmly. Plugging a 220V model printer into a 120V power source can also result in this message. If this message persists, a repair may be required. |
| 12 Printer Open Or No EP | IIP, IIP Plus, IIIP, 4P, 4MP | The printer is not closed properly, the toner cartridge is missing, broken, or defective, or the cooling fan is not working. Plugging a 220V model printer into a 120V power source can also result in this message. Ensure the printer is firmly closed. If the message persists, consult service. |
| 13 Paper Jam | II, IIP, IIIP, IID, IIP+, IIID | Remove jammed paper. The top must be opened and closed (the front on the IIP, IIP+, IIIP) to clear the message. Double check the duplexing paper path on the IID and IIID (left side door). If the message persists, there may be a malfunctioning paper path sensor and service would be needed. |
| 13.X Paper Jam 1 internal 2 input 3 duplex 4 output |
IIISi, 4Si, 4Si MX | Paper is jammed somewhere along the paper path. The value that follows the "13" in the message window will indicate in which part of the paper path the paper is jammed. Also, the paper jam sensor at the rear of the fusing assembly may have become stuck. Check the optional duplexing paper path if the duplexer has been installed. |
| 13 Paper Jam | IID, IIID | Paper jams can occur in these printers when using the "automatic manual feed" as opposed to explicitly putting the printer in manual feed mode. The use of "automatic manual feed" is not a supported feature, nor is it a suggested procedure. This procedure is known to cause problems, particularly when using the lower cassette as the manual feed slot because it is more difficult to align the paper properly when it is pulled in from the lower input slot. Paper is the only print media that should be fed from the lower input slot and other types of media may not only cause jamming, but also permanent printer damage. |
| 13 Paper Jam | HP LaserJet 4, 4M, 4Plus, 4Mplus, Printers | Paper is jammed in the paper path or the paper jam sensor at the rear of the fusing assembly may be stuck, causing a false paper jam warning. Remove jammed paper. While clearing paper jams the top cover or rear cover must be opened and closed again before pressing Continue or online to resume. Check that the rear cover is closed; an open rear cover may cause a paper jam. If no paper jam is found, check locations shown in the user's manual. |
| � | 4P, 4MP | Paper is jammed in the top or rear of the printer. Clear jam and press Continue or Online to resume printing. To prevent further jams, verify the rear door is closed securely. A false paper jam message will occur if the printer's back door is open. If message persists, the printer could have a defective paper jam sensor and service would be required. |
| 14 No EP Cart 14 No Toner Cart |
II, IID, III, IIID, IIISi, 4, 4M, 4Plus, 4Mplus | There is no toner cartridge in the printer, or this message indicates the possibility of a broken or damaged toner cartridge. Turn the printer off and back on. If the message returns replace toner cartridge. After replacing cartridge if the message still occurs consult service. |
| 15 Engine Test | Not all printers have this option. | Engine Test with a single sheet of vertical line printout also known as a "skewing" test. |
| 16 Toner Low | II, IID, III, IIID, 4, 4M, 4Plus, 4Mplus | Toner cartridge is low on toner. The message may also
indicate the EP cartridge is not making good contact with the printer's internal
circuitry. Shake and re-install the toner cartridge. Replace the toner
cartridge. If the message persists, consult service. On the LaserJet 4, 4M, 4Plus and 4MPlus Printers if Toner Low=On (Config menu), this message will remain in the display until the toner cartridge is changed. If Toner Low=Off this message will disappear by pressing Continue. |
| 16 Toner Low 1 16 Toner Low 2 16 Toner Low 3 |
IIISi, 4Si, 4Si MX | Toner Low 1 indicates the 8000 page toner cartridge is approximately 200 pages from depletion. Toner Low 2 and Toner Low 3 are indications of further depletion with Toner Low 3 indicating a nearly illegible page. Replace the toner cartridge. |
| 17 Mem Config | IIIP, III, IIID, IIISi | A status message by the printer indicating it is re-configuring internal and expanded memory for page protection. If the you are using an optional I/O board, you may lose the optional setting in the configuration menu. If this occurs after page protection is turned on, power cycle the printer (off and on) and reselect the optional I/O in the Configuration Menu. In some cases, you may have to take the optional board out, set page protection on, then install the optional board. |
| 18 Skip Self-test | III, IIID, IIISi | A Status message indicating that the "minus" key was held down while powering up the printer. If the printer is stuck in this mode, the minus key is probably stuck. Turn the printer off, choose the minus key, and turn the printer back on. |
| 18 Aux I/O Init | 4, 4M | The modular I/O card is initializing. This message will automatically disappear after the card is initialized (in less than 60 seconds, depending on the card). No action required. |
| 18 Aux I/O Nt Rdy | 4, 4M | The modular I/O (MIO) card is not ready. Refer to the MIO card's documentation. The printer will continue to display this message until the problem with the card is corrected or the card is removed. Always turn off and unplug the printer when removing I/0 cards. Pressing Continue will not clear the display. |
| 18 MIO INIT | 4Plus, 4Mplus | The MIO card is initializing. This is a status message; during initialization the MIO is not active, since the printer supports I/O switching, the printer remains on line. No action required, display will clear automatically (this may take up to a minute, depending on the card). |
| 18 MIO Not Ready | 4Plus, 4Mplus | The MIO card is not ready. The serial and Bi-Tronics parallel ports will continue to operate normally. SHIFT and Continue will not clear the display. To clear the display, switch the printer Off, remove the card, and switch the printer On. See MIO documentation for troubleshooting. |
| 18 Upper MIO 18 Lower MIO |
4Si | The upper MIO card is initializing. During initialization the MIO is not active, but since the printer supports I/O switching, the printer remains on line and displays this status message. No action required. Display clears automatically (this can take up to a minute, depending upon the card. |
| 19 Add Memory | IIP, IIP Plus | This message appears if the PCL 5 Cartridge is installed without adding optional memory. |
| 20 Error | II, IIP, IIP+, IID | The printer received more data (soft fonts, macros or graphics) than it can fit into its internal memory. Press Continue to resume printing. Purchase additional printer memory or reduce the amount of data. Data can be reduced by using fewer soft fonts and macros, smaller graphics, and a lower resolution. A repair is Not required. |
| 20 Mem Overflow | IIIP, III, IIID, IIISI, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | The printer received more data from the computer than can fit in its available user memory. You may have tried to transfer too many macros or soft fonts, or graphics that were too complex. Press SHIFT and Continue to print the transferred data (data loss may result), then simplify the print job or install additional memory. |
| 21 Error | IIP, IIP+, II, IID | The printer is unable to process very complex data fast
enough for the print engine. Multiple addressing of single pixels, too many
different fonts or characters in a document or too many cursor position addresses
per document will cause this error. Press Continue to resume printing. Repair
is not required. Workarounds: 1. Reduce the document's complexity by using fewer fonts and removing bolding, shading, or underlining. 2. Reduce the document's graphics resolution. |
| 21 Print Overrun | IIIP, III, IIID, IIISI, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP | Complex data (rules, graphics, dense text) have caused
the printer's page formatting process to "fall behind" the printing process.
For the 4 family this problem is also caused by printing too many typefaces
at 600 dpi, or by printing a PostScript job at 600 dpi using only the printers
base memory. Workarounds: 1. Reduce the document's complexity by using fewer fonts and removing bolding, shading, or underlining. 2. Reduce the document's graphics resolution. 3. Select the printer's Page Protect option (Letter, A4, Legal). The following amounts of optional printer memory are required to use the "Page Protect" feature: HP LaserJet III Printer FamilyRequires 2 MB to use page protect at Letter, A4 or Legal sizes.HP LaserJet 4 Printer Family Paper Size 300 dpi 600 dpi LTR/A4 2 MB 6 MB LGL 3 MB 6 MB |
| 22 Error 22 I/O CNFIG ERROR |
IIP, IIP+, II, IID, III, IIID, IIISI, IIIP | Serial buffer overflow error. The host computer did not receive, or ignored, the printer's request to suspend the flow of data causing the printer's buffer to overflow. Press Continue to clear the error message. Verify that the proper printer cable is being used and that both ends of the cable are tightly connected. If the error appears on the printer at bootup, check to see if the printers serial cable is plugged into the computer's parallel port. If running parallel, the cause could be a bad cable or printer interface. If the error appears only after data is sent, there may be incompatible handshaking protocol; for example, XON/XOFF, or DTR. By default, the printer lowers the DTR polarity and sends XOFF (DC3) to suspend the flow of data. DTR is raised and XON (DC1) sent to resume the flow. |
| 22 Error | 4, 4M, 4P, 4MP | The Serial or Parallel (bi-tronics) interface is improperly
configured or there is a communication issue. Press Continue to clear the
error. Some data may be lost. If on a network contact the network administrator.
There may be a problem with the network interface. If the error continues
after troubleshooting contact your HP dealer or Service representative. Parallel Communication 1. Defective parallel cable or cable that is over the supported 10 foot length. 2. Verify the cable connections are secure at both ends. Disconnect and reconnect even if they look secure.3. Set High Speed to No and Advanced Functions to "OFF" in the Parallel Menu on the front panel of the printer.4. If using Novell network v. 3.11 and a version of PServer before 1.22. Upgrade to at least PServer v.1.22 and change the "Use Interrupts" setting in the Print Server Information section of the Novell PConsole utility to No. Serial Communication: 1. Serial cable plugged into the parallel port on the PC (error 22 message will appear when the printer is turned on). 2. Defective serial cable or cable that is over the supported length. 3. Verify the cable connections are secure at both ends. Disconnect and reconnect even if they look secure. 4. Not using correct hardware handshaking (XON/XOFF or DTR). |
| 22 SER I/O Error 22 PAR I/O Error 22 MIO I/O Error | 4Plus, 4Mplus | SER=Serial interface, PAR=Parallel interface MIO=I/O card.
For serial or parallel configuration, the computer and printer are not communicating
because of improper signal protocols. Parallel Configuration: May mean a loose, cable connection,or a bad or poor quality cable. Set High Speed to No and Advanced Functions to"OFF" in the Parallel Menu on the front panel of the printer. Serial Configuration: 1. Wrong pacing option may have been selected. The HP LaserJet printer uses XON/XOFF and DTR/DSR signal protocols rather than ETX/ACK protocol. 2. If an error 22 is encountered with the HP LaserJet 4 Plus Printer in a UNIX (R) environment Robust XON/XOFF may need to be turned off. MIO Configuration: 1. This is an I/O buffer overrun error. If you are using an I/O card other than the serial/Bi-Tronics Parallel I/O supplied with the printer, see the manual for that device or contact your dealer. If on a network, contact the network administrator. |
| 23 I/O NOT READY | IIISi | The I/O card is not able to accept data. Print a self-test for more information. If an optional I/O interface is installed, refer to that product's documentation or contact the vendor. |
| 25 PCL MEM FULL 25 PS MEM FULL |
4Si | The PCL or PostScript personality memory environment area is full. To continue printing, press Continue; however some data is lost. To prevent reoccurrence, reserve more memory for this environment area. |
| 30 PS ERROR XX | IIISi | A PostScript-specific error has occurred. Refer to the
User's Manual for a listing. Most of these messages are eliminated if AUTO
CONT=ON. Note: When AUTO CONT=ON the printer will continue to receive, but not process, data until it receives a valid end of job command |